Our Privacy Policy

Our Commitment to Protecting Your Privacy

At Daoud Finance Pty Ltd (ACN 621 233 261), we are committed to protecting your privacy in accordance with the Privacy Act 1988, including the Australian Privacy Principles (APPs). This Privacy Policy outlines how we manage personal information and safeguard the confidentiality of your data.

We understand that privacy is important to you and we are committed to treating your personal information with the highest standards of security and transparency.

Why We Collect Your Personal Information

We need to collect personal information about you to provide you with broking and related financial services. This includes, but is not limited to:

• Assessing your credit and financial needs;
• Identifying suitable loan products or lenders;
• Managing your ongoing relationship with us;
• Meeting our legal and compliance obligations.

What Personal Information We Collect

We may collect personal information such as:

• Full name, address, date of birth;
• Contact details (e.g., email and phone number);
• Employment and income details;
• Financial position, assets, liabilities, and credit history;
• Government-issued identifiers (such as your driver’s licence or Medicare number), where necessary for verification;
• Any other information you provide that is relevant to your credit application or enquiry.

We may also collect sensitive information, such as health details or membership of professional associations, but only with your consent and when required to fulfil our services.

How We Collect Your Information

We collect information through:

• Your direct interactions with us (e.g. online forms, emails, meetings);
• Phone conversations or text messages;
• Our website, including cookies and tracking tools;
• Third-party partners and lenders (with your consent).

How We Use Your Information

Your information may be used to:

• Provide you with credit assistance and recommendations;
• Submit loan applications to lenders on your behalf;
• Communicate updates and important information about your finance journey;
• Send newsletters, surveys, and occasional promotional materials (unless you opt out);
• Improve the quality of our service, training, and support;
• Comply with legal, regulatory, or reporting requirements.

If You Choose Not to Provide Information

If you choose not to provide requested personal information, we may be unable to offer you our full range of services or properly assist you with your credit needs.

How We Hold and Protect Your Information

We store personal information securely, both in electronic and physical formats. We take reasonable steps to:

• Keep your data accurate and up to date;
• Protect against misuse, loss, or unauthorised access;
• Ensure staff and third-party service providers handle information responsibly.

Security measures include encryption, restricted access, and password protection. If we no longer need your information and are legally permitted, we will de-identify or securely destroy it.

Disclosure of Your Information

We do not sell or rent your personal information.

We may disclose your information to:

• Lenders and financial institutions you authorise us to deal with;
• Credit reporting bodies and aggregators;
• Our professional service providers (e.g. IT, marketing, legal, compliance);
• Government or regulatory bodies if legally required.

Some of these third parties may be located overseas (e.g. in the United States, United Kingdom, Singapore). Where data is stored or accessed overseas, we take all reasonable steps to ensure your privacy is protected in accordance with the APPs.

Access and Correction of Your Information

You may request access to your personal information at any time by contacting us in writing. We aim to respond within seven days and will provide access unless restricted by law.

You may also request corrections to any inaccurate or incomplete information. There is no charge to request or access your personal information.

To access or amend your information, contact:
Adel Daoud – Director
0481 764 540
adel@daoud.netblots.com.au

Direct Marketing and Communications

We may use your personal information to send you educational content, industry updates, and promotional offers.

You can opt out of receiving marketing communications at any time by:

• Clicking “unsubscribe” in emails;
• Responding “STOP” to SMS messages;
• Contacting us directly at the above details.

We will never use sensitive information for direct marketing purposes without your explicit consent.

Website Tracking, Cookies & Online Applications

Our website may use cookies to:

• Enhance your user experience;
• Track visitor traffic and website usage patterns;
• Improve our online services;
• Customise content and advertising.

If you prefer, you can disable cookies via your browser settings, although this may impact your use of some features on our site.

We may collect your IP address, browser type, and location data to improve performance and security.

If you submit an online application or form, we may store the information temporarily or permanently in our secure system. This data may be used to continue assisting you should you resume an application or service.

Notifiable Data Breaches

If we become aware of a data breach that is likely to cause serious harm, we will assess it in accordance with the Notifiable Data Breaches Scheme and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

Feedback, Complaints & Dispute Resolution

If you believe we have breached your privacy rights or mishandled your personal information, please contact us immediately.

We take all complaints seriously and will acknowledge your concern within 5 business days. Most matters can be resolved quickly. If we need more time, we’ll keep you updated during the investigation.

If you are not satisfied with our response, you can lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
1300 363 992
www.oaic.gov.au

Changes to This Policy

We may amend this Privacy Policy from time to time. Any updates will be published on our website. We encourage you to check this page periodically.

Last updated: June 2025.